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Fintech, or financial technology, is the development of new technology that helps financial services achieve their objectives. Companies use these tools and services to improve, automate and...
Written by Pete Kristofferson Friday, December 10
Fintech, or financial technology, is the development of new technology that helps financial services achieve their objectives. Companies use these tools and services to improve, automate and streamline processes related to finances.
As a business sector, fintech may feel to have sprung up overnight. However, that’s not really the case. Sure, the term “FinTech” only dates back to the early 90s, as the original nickname of the Financial Services Technology Consortium project by Citigroup. However, the use of technology in finance can be traced all the way back to engineers laying the first transatlantic cables in 1866. Finances and technology work in tandem, to the benefit of many people worldwide.
Fintech as we know it today started as a collection of tech tools employed at backend systems. As financial services have expanded and become more consumer-facing, fintech carries the load. Now, it's a vital part of many industry sectors including banking, investment management, non-profits, and others. It has grown so large that demand for business process outsourcing for fintech is now an industry in its own right.
The Need For Business Process Outsourcing For Fintech
The ongoing coronavirus pandemic accelerated the world’s shift to digital processes. Before COVID-19, working from home was a privilege reserved only for certain higher-up individuals. Now, almost all companies see the value in remote work, and some have declared their workers can work from home indefinitely. Similarly, many people developed an aversion to handling both paper money and coins during the pandemic. This led to a surge of people switching from cash to digital payments.
Looking beyond the pandemic, many foresee that changes such as remote work and digital payment options will continue even after the world finally moves beyond the pandemic. The world is already gearing up for a cashless society, but COVID-19 has expedited the process by many years. As a result, the engines driving the technologies that allow online transactions, digital payment, and cryptocurrencies are booming. The worldwide fintech market value was $5.5 trillion in 2019. It’s expected to grow at a 23.58% CAGR. Given these figures, one can imagine the hustle and bustle as fintech companies scramble to keep up with demand for their technological services. With all this work to be done, fintech companies could use some help.
Enter Outsourcing Companies
Enter business process outsourcing for fintech. It’s a business strategy designed to ease the workload from non-core competencies. Third-party services can supply the labor and competency to handle more rote parts of daily operations, which helps fintech company management focus on innovation and further growing the company.
Which non-core competencies can outsourcing companies supply? Previously, many financial services companies kept everything in-house. They valued secrecy and consumer welfare above everything else. However, the widespread use of online services and the tangible benefits of outsourcing have made fully in-house operations obsolete. Trust and security remain valued assets. This means fintech companies place a premium on outsourcing companies that offer not just competence, but reliability as well.
IT Outsourcing for Fintech
What Our Clients Are Saying
Fair Trade Outsourcing has been super easy to work with! The honest communication has made the experience very pleasant. We will continue working with FTO and will probably double our staff for next year!”
Zach Silverman
The Warming Store
By integrating Fair Trade Outsourcing into our operation it has signified an overall improvement. Their highly skilled and qualified staff are trained to perform and deliver on all key performance indicators."
Steve Morgan
ProctorU
I have had a very positive experience due to the attention to detail, hard work, and asking of intelligent questions by your staff. So far, I have nothing but positive things to say about working with Fair Trade Outsourcing.”
Jon Davis
Spyglass Appraisal
Information technology is the most apparent sector for fintech to benefit from outsourcing. It’s so commonplace and prevalent that this service has its own nickname: ITO or IT outsourcing.
Giving over critical IT services to highly qualified outsourcing companies offers companies dedicated specialized teams, lower administrative costs, and faster time-to-market turnarounds. Services can range from software product development to help desk support. These smaller but more nimble companies are often unencumbered by corporate red tape and can move and react more quickly. Conversely, larger ITO companies can provide fuller arrays of services and teams that already work with each other. Of course, with size and expertise come bigger costs.
Some of the services typical ITO companies provide include:
- Application and software development
- Systems maintenance
- Web development
- Database development and management
- Cloud, data, and data storage management
- Networking and communications
- Technical support and help desk services
- Security and disaster recovery
Outsource teams assigned to a fintech company work in collaboration with and report to the in-house IT team. In addition, ITO companies can offer a full package of IT-related services, which is aptly called fully managed service.
Back Office Outsourcing for Fintech 2021
What’s a back office? Remember the old adage, “If you’re not in sales, you’re in sales support?” Sales support is what the rest of the office does outside of actual selling products. They handle the daily operations that are both routine and necessary in any office environment. Back office functions like digital marketing services, human resources, recruitment, payroll, and data entry are incredibly easy to outsource.
Why Outsource Back Office Operations?
But why hand over these functions to an outsourcing company? Fintech, like any other industry, thrives on efficiency. For startups especially, money can be tight over the first few years. Research and development alone take a big chunk of the budget. Thankfully, outsourcing back-office operations often help keep the ship afloat during lean times. In addition, leaving certain operations to the experts often produces better results than having the core team supervise or handle all aspects of the business.
Outsourcing not just saves money but also time.
Outsourcing eliminates the need for a bigger office to house the workers needed for daily operations. Consequently, fintech companies won’t have to purchase as much equipment, software, and consumables, as the third-party service team will take care of what’s needed. These can all save a significant amount of expenditure. Savings can go where they are more needed instead.
Back office outsourcing can also provide fintech companies with the necessary scalability. Instead of dealing with hiring and letting go of workers depending on the company’s current condition, outsource companies will be glad to supply firms with the right number of workers every time. They can add more workers when demands increase or when deadlines approach or trim down the workforce to the essentials when needing to lean up. It’s not only more efficient but also more inexpensive in the long run.
Global Trade of America-Provides The Benefits of Outsourcing For Fintech Companies
Fintech companies that opt for an outsourcing solution for key elements of their business process can establish their footing faster and more efficiently, compared to going it alone. But getting outside help is not just about dollars and cents. Equally important is getting expert help from companies that come already well-prepared to do the job. Once the paperwork has been cleared, outsource partners, whether IT, call center, back office, or all of the above, can get the ball rolling immediately after onboarding.
By letting an expert partner handle the non-core aspects of the business, fintech companies can focus on the big picture. If they’re developing a product, they can focus on meeting target deadlines and ensuring all the required features are working. More focused attention to development can lead to faster time-to-market responses.
Outsourcing also addresses concerns regarding a company’s stability. Hiring, retaining and letting go of workers based on a company’s present financial health can be a strain, mentally and financially. Outsourcing takes the difficulty out of scaling operations by providing fintech companies options to add or decrease manpower without hiring and firing. Whether the company is growing faster than expected or needs to slow down to recalibrate its bearings, having an outsource partner to manage staff requirements can help maintain some sanity.
GTAA Provides A Modern Approach To Outsourcing
Fintech companies face mounting pressure to deliver on their promise of a cashless society amid an increasingly remote world. In order to do so, they need to hit the ground running. Fintech companies, given the accelerated usage and demand for their products and services, need all the help they can get.
Of course, the key to getting good outsourcing results is by pairing with smart outsourcing companies. GTAA understands that each company is unique. Rather than diving in headfirst immediately with a static list of services, it’s a conversation. Understanding that there is no “no size fits all” solution, GTAA begins interactions with several meetings with clients to identify a particular business’s specific outsourcing needs. Once the right solutions have been identified, it’s time to get to work.
We are Global Trade Alliance of America. We know how challenging it can be to do everything yourself as a start-up. The good news is, outsourcing can get you help to manage non-core operations while also saving you time and money. Tap into our pool of expert talent that can get work started as soon as needed, so you don’t have to stress. Schedule a meeting today to find out how GTAA is changing the face of outsourcing, and see what we can do for you!
Fintech companies that opt for an outsourcing solution for key elements of their business process can establish their footing faster and more efficiently, compared to going it alone. But getting outside help is not just about dollars and cents. Equally important is getting expert help from companies that come already well-prepared to do the job. Once the paperwork has been cleared, outsource partners, whether IT, call center, back office, or all of the above, can get the ball rolling immediately after onboarding.
By letting an expert partner handle the non-core aspects of the business, fintech companies can focus on the big picture. If they’re developing a product, they can focus on meeting target deadlines and ensuring all the required features are working. More focused attention to development can lead to faster time-to-market responses.
Outsourcing also addresses concerns regarding a company’s stability. Hiring, retaining and letting go of workers based on a company’s present financial health can be a strain, mentally and financially. Outsourcing takes the difficulty out of scaling operations by providing fintech companies options to add or decrease manpower without hiring and firing. Whether the company is growing faster than expected or needs to slow down to recalibrate its bearings, having an outsource partner to manage staff requirements can help maintain some sanity.
GTAA Provides A Modern Approach To Outsourcing
Fintech companies face mounting pressure to deliver on their promise of a cashless society amid an increasingly remote world. In order to do so, they need to hit the ground running. Fintech companies, given the accelerated usage and demand for their products and services, need all the help they can get.
Of course, the key to getting good outsourcing results is by pairing with smart outsourcing companies. GTAA understands that each company is unique. Rather than diving in headfirst immediately with a static list of services, it’s a conversation. Understanding that there is no “no size fits all” solution, GTAA begins interactions with several meetings with clients to identify a particular business’s specific outsourcing needs. Once the right solutions have been identified, it’s time to get to work.
We are Global Trade Alliance of America. We know how challenging it can be to do everything yourself as a start-up. The good news is, outsourcing can get you help to manage non-core operations while also saving you time and money. Tap into our pool of expert talent that can get work started as soon as needed, so you don’t have to stress. Schedule a meeting today to find out how GTAA is changing the face of outsourcing, and see what we can do for you!
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